FAQs | Southern California Frequently Asked Questions

It's easy to find the answers you need

When you're looking for help, you want it immediately. We've compiled the questions we hear most often from our members so you can get information to take care of business.

General

What is LAPFCU’s phone number?

(877) 695-2732

What are LAPFCU’s branch hours?

VAN NUYS, BREWER, ACADEMY BRANCHES: 8:00 A.M. – 5:00 P.M., Monday – Friday.
SANTA CLARITA BRANCH: 9:00 A.M. - 5:00 P.M., Monday-Friday. (Holidays may affect these hours)

What are LAPFCU’s holiday closures and hours?

View closures here.

Where are LAPFCU branches?

Find your nearest branch.

VAN NUYS: 16150 Sherman Way, Van Nuys, CA 91406
BREWER: 5651 W. Manchester Ave., Los Angeles, CA 90045
ACADEMY: 1880 Academy Drive, Los Angeles, CA 90012
SANTA CLARITA: 19195 Golden Valley Road, Santa Clarita, CA 91387

Where can I find CO-OP Shared Branch and ATM locations?

You have access to 30,000 surcharge-free CO-OP ATMs and 5,800+ shared branches nationwide. Find a location near you.

What kinds of transactions can I make at shared branches?

Usually, you can make most common types of transactions at a shared branch. However, services and transaction amounts may be limited or vary per shared branch location, so call before you visit to verify they can process your transaction.

What kinds of programs and services does LAPFCU offer?

LAPFCU is a full-service financial institution, with services that include:

What is LAPFCU’s routing number?

322078493

Membership

Who is eligible to join LAPFCU?

We proudly serve sworn and non-sworn employees of Municipal Police and County Sheriff’s Departments in Los Angeles, Orange, Riverside, San Bernardino, or Ventura Counties. Immediate family members, retirees, volunteers, and others are also eligible for membership. See details here.

Can my family members join LAPFCU?

Yes! If you are an LAPFCU member, your immediate family members also qualify for membership. See details here.

How can I become an LAPFCU member?

It's easy to apply for membership online at lapfcu.org/join, over the phone, or at one of our branches!

What kind of identification do I need to provide to become a member?

A driver’s license or valid government ID is needed to complete the membership application.

What’s the difference between my MEMBER NUMBER and my ACCOUNT NUMBER?

Your MEMBER NUMBER differentiates you from another member. Your ACCOUNT NUMBER is the number assigned to your different accounts (i.e. savings, checking, money market, etc.).

How can I find my MEMBER NUMBER?

LAPFCU App: Tap MORE at the bottom right > click STATEMENTS > Tap the ENROLLMENT tab.
Online Banking: Under SERVICES, select E-STATEMENTS & E-DISCLOSURES > click the ENROLLMENT tab.

How can I find my ACCOUNT NUMBER?

LAPFCU App: Click on account listed on home screen > Tap DETAILS.
Online Banking: Click on account listed on homepage > Select ACCOUNT DETAILS

Does LAPFCU offer programs specifically for Law Enforcement personnel?

Our Law Enforcement Programs include: no-cost debt protection for loans and lines of credit, free digital privacy/ID-theft protection, low-APR loans for equipment, special loans for those new to law enforcement, first-time home buyer loans, discounts on insurance and estate planning services, and personalized investment and retirement guidance.

Credit Cards & Debit Cards

What is the charge for international use of debit card/credit card?

The charge is 1% fee for foreign transactions in non U.S currency and 0.8% fee for foreign transactions in U.S dollars.

How do I dispute a transaction for debit card/credit card?

Call the applicable number below to dispute a transaction or make a claim.

Debit Card: 866-484-2254
Credit Card: 877-695-2732

How can I activate or update my PIN for debit card/credit card?

Call the applicable number below to change your PIN or activate the card.

Debit Card Activation/PIN Change (Domestic): 866-762-0558
Debit Card Activation/PIN Change (International): 501-588-7531
Credit Card Activation: 888-691-8661
Credit Card PIN Change: 888-891-2435

Can I freeze my credit or debit card online?

Yes, you can temporarily deactivate your credit and debit card in case it’s lost or stolen using Card Controls, which can be accessed from online and mobile banking. From online banking: Services > LAPFCU Card Controls From LAPFCU app: More > LAPFCU Card Controls

How long are statements available to view online?

You can access up to 18 months of past statemetns in online banking. If you need older statements, contact us for assistance.

Digital Banking

How do I enroll in e-Statements?

Change your statement enrollment selection.

LAPFCU app > More > Statements > Enrollment tab.

Online banking: Services tab > e-Statements & e-Disclosures > Enroll

How do I notify the Credit Union that I'll be traveling, so my card won't be blocked due to suspicous activity?

Send us a travel notification from the app or in online banking. LAPFCU App > Cards > Travel Notification Request or Online banking > Services.

How do I enroll in online and mobile banking?

Visit lapfcu.org > Enroll
Download the LAPFCU app > Sign up
The same log in credentials will be used for online and mobile banking.

Why can’t I log in to online/mobile banking?

When you do not log in to online or mobile banking for 6 months, we deactivate your access as a security precaution. We will send you notices before this happens. Once you are deactivated, you will need to re-enroll. For assistance, call us at (877) 695-2732.

Loans

Can I make a payment on my LAPFCU loan, from an another financial institution?

Yes, you can use Quick Pay to make one-time or recurring payments, on your LAPFCU loan, from another financial institution. Access Quick Pay in online and mobile banking.

LAPFCU app > Pay transfer > Quick pay

Online banking > Services > Quick pay

Can I pay down or pay off my home equity line of credit online?

We do not offer this service at this time. Please contact us at (877) 695-2732 or start a secure chat with us in online or mobile banking for assistance.

Transfers

Can I make an external transfer?

Yes. You can transfer funds to and from outside accounts with LAPFCU. Log in to online banking > Transfers > Your outside accounts.

What information do I need for an incoming funds transfer?

Please see the required information needed to ensure timely processing.

LAPFCU is a full-service credit union for sworn, civilian, and professional employees of police and sheriff's departments and their family members in Los Angeles, Orange, Riverside, San Bernardino and Ventura counties.